For all customers with Autodesk Docs project members that use Desktop Connector:
Over the next few months, Autodesk will require existing Desktop Connector users to upgrade to the latest version to maintain access to Docs. Later this year, Desktop Connector versions released between May 1, 2019, and December 8, 2021, will no longer be supported.
Users with the older versions will begin to see pop-up messages encouraging them to update Desktop Connector by a specific date (users with the oldest versions will be required to upgrade by May 2022, with the remainder between June and September 2022). If a user does not upgrade to the latest version before the required date, Desktop Connector will not connect to Docs (but the user can still access Docs through the web browser).
For full details on the versions and upgrade schedule, please refer to this help topic.
For those of you that deploy Desktop Connector via a network install, we encourage you to deploy the update at your earliest convenience. If you have any questions, don't hesitate to contact us.