Hagerman & Company has been named OTx 2022 Partner Award winner in the Best-in-Class Customer Success category, exhibiting excellence in meeting the following criteria:
- Best in class customer success team with a commitment to customer success
- A data-driven approach, customer segmentation, digital and human touch, dedicated CS personnel, strong renewal and retention rates, focus on leading indicators.
- Proven ability to foster customer relationships post-sales
- Demonstrates ability to expand renewals into new opportunities
- Not only customer win stories, but this award is to recognize the customer success approach
- A collaborative approach to ensuring customers’ desired business outcomes are achieved