With Autodesk moving to "Sign In" based licensing, things have been pretty busy in support. We see many issues revolving around the Login process. Here are some common issues and how to overcome them.

Intro

Have you signed into your Autodesk® account recently? The page people go to the most has been updated…again. Updates are good; however, when you're looking for something specific that is not where it was last time you checked, you might get disoriented. We don't want you to feel that way. This article will highlight a few changes you may have already encountered and steer you where you need to go while providing some helpful tips along the way.

It’s nice when our software works as expected, but it can be really frustrating when it doesn't. One of the frustrating issues you may encounter involves licensing. With the Named User "Sign In" based licensing, two components are at work. First, the “Autodesk Licensing Service," and second is the “Single Sign On” module. At times, one or both of these components may be corrupted and need to be reinstalled. If your software hangs on startup at the "Checking License" prompt, it may indicate a corrupt license component. Here are the steps to reset both components.