Hagerman Connection Blog

With Autodesk moving to "Sign In" based licensing, things have been pretty busy in support. We see many issues revolving around the Login process. Here are some common issues and how to overcome them.

It’s nice when our software works as expected, but it can be really frustrating when it doesn't. One of the frustrating issues you may encounter involves licensing. With the Named User "Sign In" based licensing, two components are at work. First, the “Autodesk Licensing Service," and second is the “Single Sign On” module. At times, one or both of these components may be corrupted and need to be reinstalled. If your software hangs on startup at the "Checking License" prompt, it may indicate a corrupt license component. Here are the steps to reset both components.

This question comes up from time to time in our Support Desk, and there are a few reasons this may happen. The first clue that you are in trial mode is the blue counter in the upper right corner of the screen. It will display the number of days you have left on Trial.