Hagerman Blog

It’s nice when our software works as expected, but it can be really frustrating when it doesn't. One of the frustrating issues you may encounter involves licensing. With the Named User "Sign In" based licensing, two components are at work. First, the “Autodesk Licensing Service," and second is the “Single Sign On” module. At times, one or both of these components may be corrupted and need to be reinstalled. If your software hangs on startup at the "Checking License" prompt, it may indicate a corrupt license component. Here are the steps to reset both components.

This question comes up from time to time in our Support Desk, and there are a few reasons this may happen. The first clue that you are in trial mode is the blue counter in the upper right corner of the screen. It will display the number of days you have left on Trial.

This question has come up more than a few times in our service department. A customer purchases new software and expects to find it listed with their existing software in their account. To their surprise, it never shows up in the list with their existing seats, leaving many to wonder what happened to their product. At this point, things get interesting.